Shipping policy

At Cloud, we are committed to delivering your favorite Korean skincare products safely and efficiently. Please find our shipping guidelines below:

  • Processing: Once your payment is confirmed, our team carefully prepares and dispatches your order within 24 to 48 business hours.

  • Delivery Options & Times: We offer two shipping methods to suit your needs:

    • Standard Shipping: Estimated delivery within 10 to 15 business days.

    • Express Shipping: Estimated delivery within 3 to 5 business days. (Please note that delivery times may vary depending on your specific location and local carrier efficiency).

  • Real-Time Tracking: As soon as your package is dispatched, you will receive a confirmation email with a tracking number so you can monitor your shipment every step of the way.

  • Shipping Costs: Shipping fees are automatically calculated at checkout based on your destination and the weight of your order.

  • Customs, Duties, and Taxes: Please note that Cloud is not responsible for any customs duties, taxes, or additional fees applied to your order by your country’s local authorities. All fees imposed during or after shipping are the sole responsibility of the customer according to local laws and regulations. We recommend contacting your local customs office for detailed information on potential costs.

  • Delivery Guarantee: Your peace of mind is our priority. All our shipments are fully insured against loss or damage during transit. If any issues arise with your package, we’ve got you covered.

Questions? Our team is here to help. Contact us at cloudskincare96@gmail.com and we will be happy to assist you.